Scroll down for a who's who of staff working behind the scenes at Goodison Park and USM Finch Farm - along with the relevant important contact details. You can also contact the Club by calling 0151 556 1878 or clicking here.
Fan Services Team
The Fan Services team was introduced to help improve the experience of supporters whenever they make contact with the Club. The team is there to ensure Evertonians feel valued and their feedback is heard. If you have a question or comment regarding important issues such as matchday experience, travel, events or anything related to the areas around Goodison Park, contact one of the members of the team using the details below.
Head of Fan Based Services
Gill oversees the Fan Services team, which focuses on improving the experience of supporters through all of their interactions with the Club. Gill can be found around Goodison Park at every home game as a point of contact for any queries, issues, suggestions or feedback.
Telephone: 0151 530 5261
Supporter Liaison Officer
Rachel is the primary point of contact for supporters experiencing issues or problems at away games. As Supporter Liaison Officer, she also works with opposition clubs ahead of each home and away matchday to gather essential information to be communicated to Evertonians. Rachel can also be found around Goodison Park at every home game as a point of contact for any queries, issues, suggestions or feedback.
Telephone: 0151 530 5261
Everton Leadership Team
The Everton Leadership Team is tasked with overseeing and successfully delivering on the Club's main targets and objectives.
Dr Denise Barrett-Baxendale, MBE
Director & Chief Executive Officer, Everton Football Club
One of the most prominent and highly-respected women in the world of football, Dr Denise Barrett-Baxendale, MBE, spent 16 years working in education, fulfilling a variety of academic and leadership roles within Higher Education before venturing into the third sector and world of sport. Arriving at the Club in January 2010 to develop and lead a transformation strategy for Everton in the Community, Denise was appointed the Club’s Chief Operating Officer in October 2011 and promoted to Deputy Chief Executive in June 2013. The following year, she was named a Member of the Order of the British Empire in the Queen’s Birthday Honours List for ‘Services to the Community of Merseyside’. In her role as Deputy CEO, Denise played an integral part in improving the matchday experience for supporters, in turn helping to increase attendances and enhance Everton’s reputation both nationally and abroad. She was also responsible for the Club's HR, ICT, Stadium Operations and Stadium Safety teams. Denise joined the Everton Board of Directors in July 2016, the same month she was appointed to the Board of Sport England, the national body for grassroots sport. She was promoted to CEO in June 2018.
Director of Marketing, Communications & Community; Chief Executive of Everton in the Community
Richard was appointed Director of Marketing and Communications in January 2014 following an interim consultancy role with the Club which included working with fans to redesign the Club's current crest. He arrived at Everton from Kenyon Fraser which - initially as Managing Director and then as Chief Executive - he built into one of the leading marketing and communications agencies in the North and one of the fastest-growing in the UK. A lifelong Evertonian, his role is to oversee and drive Marketing, Insight, Corporate Communications, PR and Media functions, Fan Services and the Club’s Fan Centre. Richard previously worked for the PFA and MLS and acted as Interim Head of Marketing and Communications for The Jockey Club in the North West and the Grand National. He has also worked closely with the R&A on golf’s oldest major, the Open Championship. In June 2018, Richard took on an expanded role to become Director of Marketing, Communications & Community, also taking on the position of Chief Executive of Everton in the Community.
Club Secretary & Director of Football Operations
After briefly holding the post of Assistant Club Secretary, David was appointed as Club Secretary in 2002. He had previously joined the Club from Manchester United seven years earlier as Box Office Manager, having filled the same position at Old Trafford. Acknowledged as one of the leading football administrators in the Premier League, David has also been appointed a non-Executive Director of Liverpool County FA, a member of the European Club Association and is regularly called upon to attend Premier League working groups. He has worked extremely closely with the Chairman, Team Manager and Chief Executive on many high-profile and complex player acquisitions for the Club. As part of the promotions to Everton's Leadership Team in June 2018, David was appointed Director of Football Operations.
Alan joined Everton from Watford in 2015, initially as the Club’s Head of Commercial Partnerships, before becoming Head of Commercial in 2016 and has been responsible for securing the Club’s record Main Partnership deal and its first Sleeve Partner contract.
Joining Everton in a full-time capacity in 2011, Joel oversees the Academy operations at USM Finch Farm, having been promoted in June 2018 in an expanded role from his previous position of Academy Manager.
Director of Risk and Governance
Paul joined Everton in 2016 as Head of Risk and Governance, having worked as Head of Risk for Manchester Airport Group for four years following more than a decade as a specialist in governance, risk management and internal audit for Deloitte.
Kim has more than 14 years’ experience in leading HR functions at football clubs, including spells at Blackburn Rovers and Wigan Athletic. She was appointed Head of HR at Everton in 2015, before being named People Director in June 2018.
Heads Of Department
Head of Academy Coaching
Head of Academy Recruitment
Head of Football Strategy
Head of Academy Sports Science and Medicine
Head of Academy Education and Welfare
Head of Hospitality and Sales
Head of Ticketing
Head of Partnership Sales
Head of Media and Communications
Head of Engagement
Head of Partnership Management
Head of Stadium Operations
Head of Stadium Safety and Security
Head of Safeguarding
Head of IT
Head of Finance
Head of Legal Services
Executive Director, Everton in the Community
Director of Health and Sport, Everton in the Community
Director of Youth Engagement, Employability and Sports Development, Everton in the Community
Head of Lotteries
Principal, Everton Free School
Deputy Principal, Everton Free School